If you are not completely satisfied with your purchase you may exchange it or return it for a refund or credit. (Excluding Shipping and Handling). The refund is based on the gift and condition upon being returned.(ORIGINAL SHIPPING CHARGES ARE NOT REFUNDABLE.) Simply return the gift in its original container. Please Include Insurance with the return of the gift. We are not responsible for items lost in transit. Returns or exchanges claims must be made within 5 days of gift being received. Notification via email must be made within 5 business days of the gift being received. Returned Gifts need to received by us within 10 days of receipt of gifts. All claims must be submitted to us via e-mail. Claims will not be accepted via the phone.
If a customer disposes of the gift and does not return the gift before we can verify the damages or discrepancy we will not issue any refund.
Perishables: We apologize, we do not issue refunds on gourmet food products or perishable foods, due to health and safety concerns.
Damaged - Defective - Loss
We also offer Refunds for any damaged or defective Gifts as long as the claim is placed within 48 HOURS of the gift being received. All damage claims must be reported to us via email at GBSales@GiftsBasketsEtc.com within 48 HOURS of the gift being delivered.
Item Loss Claims- Must be filed in writting within 14 days of order being placed.
Substitutions: Because of the popularity of our gifts at times we may need to substitute items, as we make changes to our inventory based upon discovery on new and unique items, product availability and seasonal difference. Therefore, Substitution may be made, but quality will never be compromised. Gift Baskets Etc reserves the right to substitute products.
Cancellation Policy:
We take pride in our customer service at Gift Baskets Etc and this includes not only the quality of our products, but also the speed of our service and shipping. Keeping this in mind, we require that any cancellation be made within 12 hours of order confirmation.
Any orders not canceled within 12 hours will be subject to a non-refundable handling fee and service charge equal to 20% of the total order.
The 12 hours cancellation does not apply to orders where same day shipping has been requested. In the case of a same day shipping request, all order must be canceled within 3 hours of order confirmation or be subject to the same restrictions as outlined above. All canceled orders placed with a credit card that has already been processed will be subject to a $6.00 cancellation fee.
If carrier returns a gift due to being refused a 20% restocking fee,and shipping fee to return to us applies. (We do not issue refunds on gourmet food products or perishable foods) |
