Shipping Information - Terms & Conditions

The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site referred to as Gift Baskets Etc International, LLC. of Florida. Your use and/or placement of any order indicates your acceptance of these Conditions.
 
Gift Baskets Etc ship via UPS, FEDEX, USPS, OR DHL. Business days are Monday through Friday. Saturday, Sunday and Holidays are not business days. No shipping occurs on Saturday or Sunday and all orders placed on Saturday or Sunday will be processed and or shipped the next business day. Carriers delivers Monday through Friday. For special packages they will deliver on Saturday, at an additional cost. Saturday delivery is the cost of Next Day air service plus an additional. PLEASE NOTE NOT AVAILABLE IN ALL ZIP CODES but not in every area. They do not deliver on Sundays or holidays.  Our shipping charges are inclusive of processing, handling and shipping cost. If you need assistance in selecting shipping options, please contact us at [email protected] or contact us by phone Monday - Friday 9:00 AM - 6:00 PM EST, and a customer service representative will gladly assist you with your order.
 
We take great care in appropriately packaging and shipping your order so that it arrives fresh. There will be NO REFUNDS for delivered late or not ordered with the correct shipping method, incorrect, incomplete shipping address. Please note Ground shipping is never guaranteed to arrive on a specific day.
 
The time of day your order is placed, the method of delivery you choose, location of the recipient, weather conditions, holidays, occasional delays by carriers, and other factors, such as an incorrect addressees can all impact the delivery and arrival date of your gift. We will always do everything possible to expedite your gift order, however we cannot guarantee specific dates or times of arrival. We try to process orders as quickly as possible in the order they are received usually within 24 hrs to 72 hrs after receipt of the order.  We may need some additional time to process orders due to high volume or temporarily out of stock items. You will be notified via email if an item is no longer available or any delays.
Where Do We Ship? United States to 48 States. Alaska & Hawaii - Requires 2nd Day or Next Day shipping. Additional cost of shipping applies. We regret do not ship to PO Boxes.

Signature Request: FedEx and UPS now release packages without a signature at their own discretion. In addition, they do not pay claims of any kind of these deliveries if they come up missing. You may request a signature on your orders for an additional fee of $5.75 per box (the carriers fee, not ours) which guarantees the carrier pays a claim in the event your package goes missing. Please request a signature in the special comments of your order if you wish to receive one. 

Gift Baskets Etc is NOT responsible for packages left without a signature. With the exceptions of wine gift baskets which requires an adult signature and Expedited shipments that may require a signature depending on the carrier. Delivery Tracking information is provided on all packages. We are not responsible for lost or stolen packages after delivery, but we will  gladly assist you filing a claim and putting a tracer on the package with the carrier for recovery or for a refund from the delivery carrier.
 
Personalized Gifts - Additional time for processing is needed for personalization. Processing time for personalized gifts 7-10 business days.  When placing a large order additional processing time may be needed. Please call us at: 941-423-3052 if you have any further questions.
 
Estimated Delivery:
Standard Ground Shipping - Estimate* 3-10 business days or less
2 Business Day - Estimate* 2 full business days
3 Business Day - Estimate* 3 full business day
Next Business Day - Estimate* 1 full business day
Estimated arrival times - DO NOT include the day the order is placed as one day,  additionally, the day the order is shipped is never counted as one day.
(Excludes Saturday, Sunday, Holidays). 

CORONAVIRUS 
WE ARE STILL ACCEPTING & SHIPPING ORDERS
We are in the middle of unprecedented times. Because of the situation in our our country there may be delivery delays. Expect Delays on Your Orders Due to the Coronavirus. 
(This is not a guarantee, refunds will not be offered on items shipped late.)  We do apologize for this inconvenience. May God bless you and your families during these times.

Shipping to Hospital & Hotels:
Deliveries to hospitals are not recommended. These shipments go to a general receiving department being routed to the patients room. Hospitals do not accept package delivery on weekends. Hospital orders will only be delivered Monday - Friday. Sorry, no refunds will be given if the patient checks out or cannot be located. Packages are normally sent to a general receiving department before being routed internally to the patient's and/or guest's room. Please be advised for hospital deliveries the patient's room number and ward/unit are required on the delivery address by the hospital, without this information the hospital can refuse delivery. Because your gift will not be delivered directly to the recipient, we regret we cannot guarantee this type of delivery and will be unable to issue a refund if the patient and/or hotel guest checks out or is unable to be located within the facility. Please be advised there will be additional charges added to have the package re-routed if the patient/guest has checked out or has been released. We will charge your credit card for rerouting. For perishable items shipped but refused upon delivery at either a hospital or hotel and returned back to us, a refund will NOT be issued.
 
Ordering - Large Offices, Schools, or Buildings: Please let your recipient know to expect a package. Gift Baskets Etc is NOT responsible if the business is closed and the carrier is unable to deliver the package or for lost or stolen packages after delivery. For business addresses, please include as much information as possible including company name, telephone number, suite number, recipient's name and department, if applicable. Many companies have one central location for deliveries and that department is responsible for getting the package to your recipient once it is delivered.
 
Canada Delivery - We also deliver Canada gift baskets please place orders at: 
http://www.giftsbasketsetc.com/Canada-Gift-Baskets_c_201.html

Camada Holiday Shipping Policy:
We recommend you order early so that your gift arrives in time for Christmas or other Holidays and to avoid any disappointments. Delays in processing and delivery may occur during the Holiday season and last minute ordering. Please allow extra time during Holiday seasons. Expedited delivery is available during checkout. Please be aware that during the second and third week of December, it is not uncommon for the carriers to suspend time-in-transit guarantees.

NOTE: If you live in an area experiencing an unexpected service delay may occur (severe weather, natural disasters, unscheduled events, etc.) please add an additional 1 to 2 days to the estimated delivery date of your order.

Holiday Shipping Policy Canada We recommend you order early so that your gift arrives in time for Christmas or other Holidays and to avoid any disappointments. Delays in delivery may occur during the Holiday season and last minute ordering. Please allow extra time during Holiday seasons. Expedited delivery is available during checkout. Please be aware that during the second and third week of December, it is not uncommon for the carriers to suspend time-in-transit
Gift Baskets Etc reserves the right to substitute products that is not available. Substitution may be made, but quality will never be compromised.
 
Changes In Shipping Information:
INCORRECT SHIPPING ADDRESS: If an error is made in the shipping address after the order has been placed or shipping address needs to be changed, Please notify us immediately. If the order has not been shipped, we will gladly make the necessary changes.  Any address correction made after the order has shipped will incur a $25.00 address correction fee and will be billed to your credit card for this error.
 
Changes Of Shipping Options: Any upgrade or downgrade of shipping options need to be made immediately after order has been placed.
 
INCOMPLETE SHIPPING ADDRESS: 
If an Incomplete shipping address is provided by customer in which a gift may not be shipped to recipient because is lacking a shipping address. Gift Basket Etc will attempt to obtain a complete shipping  address from customer for the recipient to complete order by contacting customer, via Email and phone. 
 
If no reply is received from customer,  within 2- 3 days of when order was placed (Day indicated on order receipt).  Gift Baskets Etc reserves the right to ship  the order to Customers address. Gift Baskets Etc will provide Email Tracking confirmation to customer when order has been shipped. 
 
We regret no refund will be issued for incomplete addresses after order has been shipped to customer or by REFUSAL of gift by customer after order has been shipped due to customer NOT providing us with the recipients complete shipping address.
 
If the gift with an incorrect address has already been picked up by the Parcel Delivery Company. We will need to contact them to reroute the package to the correct address. A rerouting fee of $25.00 will be charged to your credit card for this error. Please note that UPS has now started charging an additional $10 fee, if new address requires UPS to transport the package to a different state.

If UPS, FEDEX, USPS, DHL request a corrected or more complete address after we ship your order. There is a $25.00 fee per order. 
 
IF UPS, FEDEX, DHL, OR USPS return your order to us as undeliverable or refused, you then have the option of reshipping the same order to a new address and paying a new shipping charge, or receiving a credit for 50% of the total amount of your order.(There is a 50% restocking fee.) Shipping charges usually consist of shipping to the recipient, shipping back to Gift Baskets Etc. (Excludes food items and perishables).
 
Holiday Shipping Policy:
We recommend you order early so that your gift arrives in time for Christmas or other Holidays and to avoid any disappointments. Delays in delivery may occur during the Holiday season and last minute ordering. Please allow extra time during Holiday seasons. Expedited delivery is available during checkout. Please be aware that during the second and third week of December, it is not uncommon for the carriers to suspend time-in-transit guarantees.

Holiday - 2020
Please note that we are closed on the following days. All orders received on these days will be processed on the next business day.
 
January 20th, 2020 in obsevance of Martin Luther King 
February 17th, 2020 in observace of Presidents Day
May 25th, 2020 in observance of Memorial Day 
July 4th & July 5th 2020 in observance of Independence Day 
September 7th, 2020 in observance of Labor Day 
November 28th & 29th, 2020 in observance of Thanksgiving
December 23rd, 24th and December 25th 2020 in observance of Christmas 
December 31st, 2020 and January 1, 2021 in observance of New Years
 
Free Shipping Details & Exclusions:
Applies to One gift Basket or one gift order being shipped to one address via standard Ground shipping within USA. (Excludes Alaska and Hawaii). Orders With Multiple Baskets Going To One Address Will Be Charged Additional Shipping Costs, Custom Gift Basket & Gifts Are Not Included In This Promo.

Chocolate - Summer Shipping Policy:
From May - October : During summer months we do not recommend shipping of high contents of chocolate gifts. Please note these gifts will be shipped at your own risk via Next Day Only. If you want to ship one of these gifts via ground we are more than happy to accommodate your request. You ship these gift at your own risk at all times from May through October. We do not offer refunds or discounts of any kind for melted or damaged chocolates even when they are shipped via air. 

We will of course add ice or cold wrap any time you wish to pay for it. But we can tell you the ice and cold wrap will not protect chocolate when an item sits in the heat for more than 1 day. It simply will not work and again we do not offer refunds or discounts on melted chocolate. We do not pay claims of any kind on these items if they melt, even when shipping via next day air. We will not be held responsible for chocolates being melted. There are simply too many variables out of our control once carriers picks up the package. In addition carriers does not pay claims on melted items. All other gifts containing chocolate may have the chocolates substituted out for hard candies when the gift ships any way other than next day air. . CHOCOLATE STRAWBERRY ORDERS RECEIVED AFTER 9:00 AM EST. MONDAY - THURSDAY WILL BE PROCESSED THE NEXT BUSINESS DAY. PLEASE NOTE CHOCOLATE STRAWBERRY DOES NOT SHIP ON FRIDAY.. DELIVERY DAYS ARE MONDAY- FRIDAY. (EXCLUDES SATURDAY SUNDAY AND HOLIDAYS). Some perishable items require cool kits and is noted under the description of the products. We regret are unable to guarantee chocolates will not melt, due to carriers at times may need to leave gifts outside when there is no one at home at time of delivery, between May and October regardless of the destination. Please choose correct shipping option  When shipping chocolate during summer months May - October  we reserve the right to substitute high chocolate content.

Gift Baskets Etc is not responsible for heat damage of chocolate products during summer months. Temperatures vary across the country we may elect not to ship any package over a weekend to guarantee its arrival in premium condition. We sincerely apologize for any inconvenience this may cause you. We recommend shipping to an address where someone will be able to receive the package when it is delivered. We suggest shipping to a work place or arranging for someone to be home on the date you expect your delivery. Chocolate left outside your home all day may be damaged by weather that is too hot, cold, rainy or humid. If the recipient is not at home to receive package, our carrier will leave the package without a signature required. We are NOT responsible for packages left without a signature. Please ensure that recipient is home to receive the package OR have it shipped to a place of business where someone may sign for it. Commercial deliveries and wine gifts requires a signature. We can not guarantee delivery will be made if the shipping company is unable to deliver a package due to incomplete or incorrect address information.
 
Delivery Exceptions:
We do not accept responsibility for shipments which are delayed due to causes beyond our control, including, but not limited to, the unavailability or refusal of a person to accept delivery of the shipment in a timely manner; incorrect, invalid or incomplete addresses; acts of God; disruption in air or ground transportation networks, such as weather phenomena and natural disasters. Service guarantees are suspended by the carriers during peak holidays.
 
If your order arrives late due to a Shipping Company, carriers delay, you will be credited for shipping charges once the cause of the delay is determined. Delays due to acts of God, extreme weather and natural disasters are NOT subject to a shipping refund. Orders sent to a wrong or incomplete address are NOT guaranteed and may be assessed an additional fee. We reserve the right to bill you for incomplete/incorrect addresses that result in this additional fee. Refunds or replacements will only be given if your order arrives damaged. Food items and perishables cannot be returned.
 
Substitutions:
Because of the popularity of our gifts at times we may need to substitute items, as we make changes to our inventory based upon discovery on new and unique items, product availability and seasonal difference. During summer months May - October, chocolate in regular gifts may be substituted with hard candy items. Therefore, Substitution may be made, but quality will never be compromised. Gift Baskets Etc reserves the right to substitute products.
 
Chargeback Policy:
We take fraudulent chargebacks very seriously. Charges will apply for any chargeback fees and bank fees on behalf of our company should you decide to reverse or challenge any charges made to your credit card if the chargeback outcome is made in our favor. Standard chargeback fee is usually $40. Bank fees may vary.
 
Wine Shipping:
Due to Local ordinances, gift baskets containing wine may only be shipped to the following states: AK, CA, DC, FL, HI, ID, IL, IA, LA, MN, MO, NE, NV, NM, ND, OH, OR, TX, WA, WV, WY. Adult signatures are required on all wine shipments. Wine Restriction is very complex and updates of States may often occur. WINE GIFT BASKETS MAY NOW BE DELIVERED TO FLORIDA.

Gourmet Apples Shipping - Summer Months:  From  May - October  next day  Shipping ONLY due to perishable  Please choose correct shipping method.  If the correct shipping method is not chosen when ordering we will automatically charge your credit card for the shipping method. These charges are not reversible nor are they refundable.

Fruits & Fruit Baskets Shipping: Ground shipping is not available on fresh fruit baskets due to perishable. Only 2 Day and Next Day is available. order these products Monday-Wednesday. If you choose to ship on Thursday use Next Day delivery. During Summer months from May - October Next Day Next Day Shipping is Recommended. Please choose correct shipping method. We can only guarantee proper delivery and product freshness when these guidelines are followed. 

Fruit does not ship on Fridays. *Fruit Selection may vary by seasons*. Fruit Baskets that contain wine or champagne requires an adult signature. Chocolate does not ship on Friday.
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